Always Assume Best Intentions

Having grown up in Skokie, I already grew up loving the library. I remember the renovation in 2001, biking over to checkout books and attend programs as a teen, checking out DVDs to fuel my obsession for Hindi cinema during my days at OCC, and picking up audiobooks as an adult. Approaching the library as a budding information professional gave me a whole new appreciation for SPL as a community.

One of the first ideas that stuck with me during our two-day training was the concept of always assuming best intentions – from coworkers, from community members as a whole, and from patrons. Far from being just lip service, this attitude was pervasive to the entire orientation experience. It is hard to imagine any library being so inclusive and welcoming toward a group of interns. The amount of empowerment I feel at immediately being given the benefit of the doubt is difficult to put into words. Someone who has always experienced the kind of work atmosphere that Skokie provides (a lucky individual indeed), may find it strange that I would be so affected by such a simple idea. However, few work environments place enough value on trusting their employees, which gives them room to think, grow, be brave, and surprise even themselves.

This also shines through in Skokie’s commitment to redefining their strategic plan every three years. Not only this, but the conversation through which this is created every three years seem to be very open to staff input and conversation. I am nearing the end of my coursework through Dominican, and one of the major points made throughout my courses is the idea of the library as a community service (listening first to what the community needs), as a ‘third space,’ and as a constantly adapting profession. SPL truly seems to embody these ideas in a way I had not yet seen in real world libraries. Our mentors seemed just as interested in learning from us and each other as they were in teaching.

This attitude of consistent self-improvement and assumption of good intentions in others lead to a level of ease between all of the interns and mentors that I have never experienced in a work setting before – despite our differences in experience, age, etc. I am overwhelmed by this incredible opportunity, which has already made me feel empowered and excited rather than nervous, and cannot wait to become a better information professional as well as a better listener, collaborator, coworker, and person.

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6 thoughts on “Always Assume Best Intentions

  1. It sounds like our culture statement really resonated with you! And it’s nice to hear that you see how we are trying to live out our culture statement through our work and our interactions with colleagues. Welcome to the SPL team!

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  2. Nancy Kim Phillips says:

    Katy–I agree with Richard–growing up in Skokie will give you a great perspective. Don’t be afraid to share your “patron” point of view.

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  3. Leah White says:

    That is my favorite part of the culture statement too! I love your perspective on our work culture and I am so thrilled to work with you this year!

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